AU Group Containers
At AU Group Containers, we strive to make the payment and refund processes as straightforward and transparent as possible. Our goal is to ensure that you have a seamless experience when purchasing our products. Below, you’ll find detailed information about our payment options, processing times, and our refund policy.
Payment Options
We offer a variety of secure payment methods to accommodate your preferences. Our accepted payment options include:
Credit and Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. All transactions are processed securely to protect your information.
PayPal: For added convenience, you can choose to pay using your PayPal account. This option offers an extra layer of security and allows you to manage your payments easily.
Bank Transfers: If you prefer to pay via bank transfer, please contact our customer service team for instructions. Note that bank transfers may take additional time to process.
Financing Options: We provide flexible financing plans to help you manage your purchase. Speak with our sales team to learn more about available financing options.
Payment Processing
Order Confirmation: Once your payment is processed, you will receive an order confirmation via email. This email will include details about your order and a tracking number once your shipment is dispatched.
Security: We use advanced encryption technologies to ensure that your payment information is protected. Our payment processing meets all industry standards for security and compliance.
Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, our refund policy ensures that you have options:
Eligibility for Refunds: You can request a refund within 30 days of receiving your product. To be eligible, items must be in their original condition and packaging. Please note that custom orders may not be eligible for refunds.
How to Request a Refund: To initiate a refund, please contact our customer service team at info@augrouppcontainerspty.com. Provide your order number and the reason for the refund request.
Processing Time: Once your refund request is approved, it may take 5-10 business days for the funds to be credited back to your original payment method. The processing time may vary depending on your bank or payment provider.
Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service for returns to ensure your package arrives safely.
Exchanges
If you would like to exchange an item for a different size or model, please contact our customer service team. Exchanges are subject to availability and must comply with our return policy.
At AU Group Containers, we are committed to providing a secure and hassle-free payment and refund experience. Your satisfaction is our priority, and we are here to assist you every step of the way.
Shop with confidence knowing that we have a clear and supportive payment and refund policy in place